{
  "page": {
    "id": "xzc758v4vz3q",
    "name": "UXCam",
    "url": "https://status.uxcam.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Application","created_at":"2021-05-20T08:05:56.191Z","updated_at":"2021-05-20T08:10:37.243Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"htpwv1zvjxcl","group_id":null,"page_id":"xzc758v4vz3q","components":["dfbwphdxjbg3","4d7bnvf026zx"]},{"status":"operational","name":"Processing","created_at":"2021-05-20T08:07:31.725Z","updated_at":"2021-05-20T08:10:37.259Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"lzdp3n5sy3s8","group_id":null,"page_id":"xzc758v4vz3q","components":["xxzy7yzkn649","zflk7bzyrm8t"]},{"status":"operational","name":"API","created_at":"2021-05-20T08:10:13.379Z","updated_at":"2021-05-20T08:10:47.154Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"b002vxmcbz30","group_id":null,"page_id":"xzc758v4vz3q","components":["kqpw17xvk1rd"]},{"status":"operational","name":"Server \u0026 Infrastructure","created_at":"2021-05-20T08:08:53.435Z","updated_at":"2021-05-20T08:10:47.165Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"lwl4rv1hvf34","group_id":null,"page_id":"xzc758v4vz3q","components":["prl5kh1hqmcr","dm93tw4v9v86"]},{"status":"operational","name":"Payment Processing","created_at":"2025-03-10T09:58:13.861Z","updated_at":"2025-03-10T09:58:13.861Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"ntx7m790mkz6","group_id":null,"page_id":"xzc758v4vz3q","components":["p83msn3q1slp","91j7gfb7b118"]}],
  "incidents": [{"name":"Scheduled Maintenance - UXCam Platform","status":"completed","created_at":"2026-07-22T06:24:39.268Z","updated_at":"2026-07-25T03:15:07.841Z","monitoring_at":null,"resolved_at":"2026-07-25T03:15:07.751Z","impact":"maintenance","shortlink":"https://stspg.io/y708t2jcz2v0","scheduled_for":"2026-07-25T02:15:00.000Z","scheduled_until":"2026-07-25T03:15:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-25T01:15:07.550Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-22T06:24:39.247Z","reminder_intervals":null,"id":"gbgw4p5pzkmp","page_id":"xzc758v4vz3q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-25T03:15:07.751Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T03:15:07.751Z","display_at":"2026-07-25T03:15:07.751Z","deliver_notifications":true,"tweet_id":null,"id":"b3lz6c30qtly","incident_id":"gbgw4p5pzkmp","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"under_maintenance","new_status":"operational"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-25T02:15:07.464Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T02:15:07.464Z","display_at":"2026-07-25T02:15:07.464Z","deliver_notifications":true,"tweet_id":null,"id":"7ylrjdp4648r","incident_id":"gbgw4p5pzkmp","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"under_maintenance"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-25T01:15:07.377Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T01:15:07.377Z","display_at":"2026-07-25T01:15:07.377Z","deliver_notifications":true,"tweet_id":null,"id":"61b2rqlypk12","incident_id":"gbgw4p5pzkmp","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"UXCam will undergo scheduled maintenance during this window to perform a database upgrade. During this time, UXCam dashboard will be temporarily unavailable.\n\nNo data will be lost. Sessions collected during the maintenance window will be buffered and processed automatically once the service is restored.\n\nThe maintenance is expected to last up to 1 hour, though we anticipate completing it sooner. Thank you for your patience and understanding.","created_at":"2026-07-22T06:24:39.343Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-22T06:24:39.343Z","display_at":"2026-07-22T06:24:39.343Z","deliver_notifications":true,"tweet_id":null,"id":"qp24vcwqx5sj","incident_id":"gbgw4p5pzkmp","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"operational"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"operational"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization API","created_at":"2021-04-15T00:49:27.350Z","updated_at":"2026-07-25T03:15:07.489Z","position":1,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"kqpw17xvk1rd","page_id":"xzc758v4vz3q","group_id":"b002vxmcbz30"},{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"},{"status":"operational","name":"Dashboard","created_at":"2021-04-15T00:48:50.753Z","updated_at":"2026-07-25T03:15:07.632Z","position":2,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"dfbwphdxjbg3","page_id":"xzc758v4vz3q","group_id":"htpwv1zvjxcl"}]},{"name":"Scheduled Maintenance: EU Database Upgrade","status":"completed","created_at":"2026-06-15T11:49:00.295Z","updated_at":"2026-06-16T04:45:08.098Z","monitoring_at":null,"resolved_at":"2026-06-16T04:45:08.065Z","impact":"maintenance","shortlink":"https://stspg.io/vlx3fpqv9yd0","scheduled_for":"2026-06-16T03:45:00.000Z","scheduled_until":"2026-06-16T04:45:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-16T02:45:07.569Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-15T11:49:00.285Z","reminder_intervals":null,"id":"9zptl8ph3fdd","page_id":"xzc758v4vz3q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-16T04:45:08.065Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T04:45:08.065Z","display_at":"2026-06-16T04:45:08.065Z","deliver_notifications":true,"tweet_id":null,"id":"kfnclgn79xg8","incident_id":"9zptl8ph3fdd","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-16T03:45:10.727Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T03:45:10.727Z","display_at":"2026-06-16T03:45:10.727Z","deliver_notifications":true,"tweet_id":null,"id":"1kq0hm5vgmxq","incident_id":"9zptl8ph3fdd","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-16T02:45:07.336Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T02:45:07.336Z","display_at":"2026-06-16T02:45:07.336Z","deliver_notifications":true,"tweet_id":null,"id":"15bfb5pcsfgk","incident_id":"9zptl8ph3fdd","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a database upgrade for our EU region on 16 June 2026 at 3:45 AM UTC. The maintenance is expected to take less than 1 hour, with dashboard write operations paused for approximately 30 minutes.\n\nDuring this maintenance window:\nThe UXCam dashboard will remain available in read-only mode.\nUpdating or deleting analytics data will be temporarily unavailable.\nNew sessions and videos will not be processed during the maintenance period.\n\nNo data will be lost. Any sessions collected during the maintenance window will be processed automatically once the upgrade is complete.\n\nThis maintenance only affects customers hosted in the EU region.\n\nWe will post an update on the status page as soon as the maintenance has been successfully completed.","created_at":"2026-06-15T11:49:00.362Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T11:49:00.362Z","display_at":"2026-06-15T11:49:00.362Z","deliver_notifications":true,"tweet_id":null,"id":"g9fl0pj1tldl","incident_id":"9zptl8ph3fdd","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"}]},{"name":"UAE Region Service Disruption (AWS Outage)","status":"resolved","created_at":"2026-03-02T09:17:34.981Z","updated_at":"2026-03-12T12:26:24.837Z","monitoring_at":null,"resolved_at":"2026-03-12T12:26:24.820Z","impact":"major","shortlink":"https://stspg.io/9n9qfwzbclpk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-02T09:17:34.966Z","reminder_intervals":null,"id":"c06t6vc3tj1t","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"Following our previous communications, the disruption in the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) is expected to take a considerable amount of time to fully recover, and there have been no recent updates from AWS regarding restoration timelines.\n\nWe have proactively communicated this situation to all affected customers and provided them with the option to migrate their apps to the US or EU regions so they can continue normal operations. Customers who would like assistance with this transition are encouraged to reach out to our customer support team, and we will be happy to help.\n\nGiven the prolonged nature of this outage and the uncertainty around recovery, we will be temporarily pausing support for the UAE region.\n\nAs all other regions (US and EU) remain fully operational, we will now update the platform status to Operational. If you have any questions or need assistance, please feel free to contact our support team.","created_at":"2026-03-12T12:26:24.820Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T12:26:24.820Z","display_at":"2026-03-12T12:26:24.820Z","deliver_notifications":true,"tweet_id":null,"id":"lw11jvn7fd1k","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"operational"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Following our previous update, the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) remains severely disrupted, and restoration efforts are still ongoing.\n\nThere has been no significant improvement since our last communication. Services and session processing for apps hosted in the UAE region continue to be unavailable or significantly degraded.\n\nWe have proactively communicated directly with affected customers regarding the impact. If you have any questions or concerns, please don’t hesitate to reach out to our support team.\n\nThere is no impact on the US and EU regions, which remain fully operational.\n\nWe will continue to monitor the situation closely and will share the next update as soon as there is a meaningful change or confirmed progress toward recovery.","created_at":"2026-03-04T12:01:21.479Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-04T12:01:21.479Z","display_at":"2026-03-04T12:01:21.479Z","deliver_notifications":true,"tweet_id":null,"id":"yh7c0352lqrk","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to experience service disruption in the UAE region due to the ongoing outage in the Amazon Web Services (AWS) Middle East (UAE) Region (ME-CENTRAL-1).\n\nAccording to the latest update from AWS, the outage is the result of physical infrastructure damage caused by recent regional events, which has impacted power delivery and core infrastructure within the affected AWS facilities. Recovery efforts are ongoing, and AWS is working closely with local authorities while prioritizing personnel safety.\n\nAs our UAE infrastructure is hosted in this AWS region, services and session processing for apps hosted in the UAE region remain impacted.\n\nThere is no impact on the US and EU regions, and those systems continue to operate normally.\n\nWe are closely monitoring the situation and will provide the next update once there is a significant development or restoration progress.","created_at":"2026-03-03T03:42:10.642Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T03:42:10.642Z","display_at":"2026-03-03T03:42:10.642Z","deliver_notifications":true,"tweet_id":null,"id":"zg2l37mkbk7d","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region.\n\nServices and data processing for apps hosted in the UAE region remain impacted. We are actively monitoring the situation and waiting for full restoration from AWS.\n\nThere is no impact on the US and EU regions, and those systems continue to operate normally.\n\nWe will provide the next update as soon as there is a significant development or once the issue has been resolved.","created_at":"2026-03-02T17:05:45.210Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T17:05:45.210Z","display_at":"2026-03-02T17:05:45.210Z","deliver_notifications":true,"tweet_id":null,"id":"93983xvxwt1c","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region.\n\nAs a result, impacted services and data processing for apps hosted in this region remain unavailable or degraded. We are continuing to monitor the situation while we wait for the underlying issue to be resolved.\n\nThere is no impact to US and EU regions, and those systems remain fully operational.\n\nWe will provide further updates as soon as there is progress or resolution.","created_at":"2026-03-02T13:05:34.262Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T13:05:34.262Z","display_at":"2026-03-02T13:05:34.262Z","deliver_notifications":true,"tweet_id":null,"id":"jnwtf93rv0nx","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are currently experiencing a service disruption affecting apps hosted in the UAE region due to an ongoing outage in the Amazon Web Services (AWS) UAE region.\n\nAs a result, while the dashboard itself loads, certain features and data views are currently unavailable. We are unable to verify the real-time status of the UAE data infrastructure at this time, and new sessions may not be received or processed for apps hosted in the UAE region.\n\nThere is no impact on US or EU regions, and all other infrastructure is operating normally.\n\nWe are closely monitoring the AWS outage and will provide updates as soon as services are restored or we have additional information.","created_at":"2026-03-02T09:17:35.118Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T09:17:35.118Z","display_at":"2026-03-02T09:17:35.118Z","deliver_notifications":true,"tweet_id":null,"id":"0fldjwlzcxx3","incident_id":"c06t6vc3tj1t","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"partial_outage"},{"code":"kqpw17xvk1rd","name":"API - Visualization API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization API","created_at":"2021-04-15T00:49:27.350Z","updated_at":"2026-07-25T03:15:07.489Z","position":1,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"kqpw17xvk1rd","page_id":"xzc758v4vz3q","group_id":"b002vxmcbz30"},{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"},{"status":"operational","name":"Dashboard","created_at":"2021-04-15T00:48:50.753Z","updated_at":"2026-07-25T03:15:07.632Z","position":2,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"dfbwphdxjbg3","page_id":"xzc758v4vz3q","group_id":"htpwv1zvjxcl"}]},{"name":"Degradation in Processing Sessions","status":"resolved","created_at":"2025-11-18T12:58:47.296Z","updated_at":"2025-11-18T13:29:07.160Z","monitoring_at":"2025-11-18T13:19:12.449Z","resolved_at":"2025-11-18T13:29:07.134Z","impact":"major","shortlink":"https://stspg.io/hr01ky6v1y2q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-18T12:58:47.290Z","reminder_intervals":null,"id":"h2m016v6hdyh","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this.","created_at":"2025-11-18T13:29:07.134Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T13:29:07.134Z","display_at":"2025-11-18T13:29:07.134Z","deliver_notifications":true,"tweet_id":null,"id":"9x8w91989fv7","incident_id":"h2m016v6hdyh","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have temporarily routed traffic away from Cloudflare, and incoming sessions are now being received at the normal rate. Our team is still verifying whether any sessions were lost during the disruption. We’ll continue to share updates as we have more information.","created_at":"2025-11-18T13:19:12.449Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T13:19:12.449Z","display_at":"2025-11-18T13:19:12.449Z","deliver_notifications":true,"tweet_id":null,"id":"whyb1yrj5jg2","incident_id":"h2m016v6hdyh","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.","created_at":"2025-11-18T12:58:47.355Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T12:58:47.355Z","display_at":"2025-11-18T12:58:47.355Z","deliver_notifications":true,"tweet_id":null,"id":"q2gwqbbwklb1","incident_id":"h2m016v6hdyh","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"}]},{"name":"Degradation in Processing Sessions","status":"resolved","created_at":"2025-10-20T16:09:24.774Z","updated_at":"2025-10-20T18:54:46.562Z","monitoring_at":"2025-10-20T17:45:43.159Z","resolved_at":"2025-10-20T18:54:11.086Z","impact":"minor","shortlink":"https://stspg.io/g93k1mxy7ptt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T16:09:24.766Z","reminder_intervals":null,"id":"dmsbjl2mch03","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"The system has now fully returned to normal. Session processing is operating as expected, and the backlog caused by the earlier disruption has been completely cleared. All sessions should now appear in the dashboard without delay. Thank you for your patience.","created_at":"2025-10-20T18:54:11.086Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T18:54:11.086Z","display_at":"2025-10-20T18:54:11.086Z","deliver_notifications":true,"tweet_id":null,"id":"ghkbrdwst1s5","incident_id":"dmsbjl2mch03","custom_tweet":null,"affected_components":[{"code":"xxzy7yzkn649","name":"Processing - Session Verification API","old_status":"degraded_performance","new_status":"operational"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are now receiving sessions at the normal/usual rate. However, due to the earlier disruption, a backlog was created in the processing queue. As a result, some sessions may still take longer to appear in the dashboard while we work through the backlog. Our team is actively working on it, and delays will gradually decrease until we are fully caught up.","created_at":"2025-10-20T17:45:43.159Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T17:45:43.159Z","display_at":"2025-10-20T17:45:43.159Z","deliver_notifications":true,"tweet_id":null,"id":"bsnsnx55704l","incident_id":"dmsbjl2mch03","custom_tweet":null,"affected_components":[{"code":"xxzy7yzkn649","name":"Processing - Session Verification API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Due to an outage with our upstream provider (AWS), we are currently experiencing delays in receiving and processing sessions. Our team is actively monitoring the situation and will resume normal processing as soon as the service is restored. We will continue to provide updates as we learn more.","created_at":"2025-10-20T16:09:24.865Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T16:09:24.865Z","display_at":"2025-10-20T16:09:24.865Z","deliver_notifications":true,"tweet_id":null,"id":"9lbyg9tlphvb","incident_id":"dmsbjl2mch03","custom_tweet":null,"affected_components":[{"code":"xxzy7yzkn649","name":"Processing - Session Verification API","old_status":"operational","new_status":"degraded_performance"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Verification API","created_at":"2021-05-20T08:07:31.738Z","updated_at":"2025-10-20T18:54:11.043Z","position":1,"description":"Access to verify.uxcam.com","showcase":true,"start_date":"2021-05-20T00:00:00.000Z","id":"xxzy7yzkn649","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"},{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"}]},{"name":"Delay in session processing","status":"resolved","created_at":"2025-08-13T13:31:45.433Z","updated_at":"2025-08-13T16:22:51.938Z","monitoring_at":"2025-08-13T14:48:09.309Z","resolved_at":"2025-08-13T16:22:51.920Z","impact":"major","shortlink":"https://stspg.io/s2zd8vvl1745","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-13T13:31:45.425Z","reminder_intervals":null,"id":"641qgwl0tyfb","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter.","created_at":"2025-08-13T16:22:51.920Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T16:22:51.920Z","display_at":"2025-08-13T16:22:51.920Z","deliver_notifications":true,"tweet_id":null,"id":"9whpndwhnk40","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible.","created_at":"2025-08-13T15:42:50.696Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T15:42:50.696Z","display_at":"2025-08-13T15:42:50.696Z","deliver_notifications":true,"tweet_id":null,"id":"njg4034jvyc9","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"monitoring","body":"The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible.","created_at":"2025-08-13T14:48:09.309Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T14:48:09.309Z","display_at":"2025-08-13T14:48:09.309Z","deliver_notifications":true,"tweet_id":null,"id":"cw3bkhjcwfnj","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix.","created_at":"2025-08-13T14:10:09.901Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T14:10:09.901Z","display_at":"2025-08-13T14:10:09.901Z","deliver_notifications":true,"tweet_id":null,"id":"zhlwzgy8ss5t","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available.","created_at":"2025-08-13T13:59:29.876Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T13:59:29.876Z","display_at":"2025-08-13T13:59:29.876Z","deliver_notifications":true,"tweet_id":null,"id":"sdv8wj05w2s2","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.","created_at":"2025-08-13T13:31:45.513Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T13:31:45.513Z","display_at":"2025-08-13T13:31:45.513Z","deliver_notifications":true,"tweet_id":null,"id":"m539v43442bt","incident_id":"641qgwl0tyfb","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"}]},{"name":"Degraded UXCam dashboard performance","status":"resolved","created_at":"2025-02-21T08:45:00.000Z","updated_at":"2025-02-21T09:27:48.306Z","monitoring_at":null,"resolved_at":"2025-02-21T08:45:00.000Z","impact":"major","shortlink":"https://stspg.io/lblddqqj8bg8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-02-21T09:27:37.864Z","reminder_intervals":null,"id":"vrkcg6fcckkl","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation.\n\nTo mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. \n\nWe will conduct a post-incident review to improve resilience.","created_at":"2025-02-21T09:27:37.908Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-21T09:27:37.908Z","display_at":"2025-02-21T08:45:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"x2w25h5v2dst","incident_id":"vrkcg6fcckkl","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Database Maintenance","status":"completed","created_at":"2025-02-12T02:37:23.812Z","updated_at":"2025-02-12T02:55:22.057Z","monitoring_at":null,"resolved_at":"2025-02-12T02:55:22.040Z","impact":"maintenance","shortlink":"https://stspg.io/m5lzn54fv33c","scheduled_for":"2025-02-12T02:40:00.000Z","scheduled_until":"2025-02-12T02:55:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-02-12T02:37:23.804Z","reminder_intervals":null,"id":"lm161cq7x2k4","page_id":"xzc758v4vz3q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-02-12T02:55:22.040Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-12T02:55:22.040Z","display_at":"2025-02-12T02:55:22.040Z","deliver_notifications":true,"tweet_id":null,"id":"hz7f3q8jbq2c","incident_id":"lm161cq7x2k4","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-02-12T02:40:21.496Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-12T02:40:21.496Z","display_at":"2025-02-12T02:40:21.496Z","deliver_notifications":true,"tweet_id":null,"id":"bslxdk5x62xf","incident_id":"lm161cq7x2k4","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be performing a database upgrade to improve performance and reliability. During this period, UXCam dashboard will be temporarily unavailable.","created_at":"2025-02-12T02:37:23.863Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-12T02:37:23.863Z","display_at":"2025-02-12T02:37:23.863Z","deliver_notifications":false,"tweet_id":null,"id":"4b62ysq3zr78","incident_id":"lm161cq7x2k4","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2021-04-15T00:48:50.753Z","updated_at":"2026-07-25T03:15:07.632Z","position":2,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"dfbwphdxjbg3","page_id":"xzc758v4vz3q","group_id":"htpwv1zvjxcl"}]},{"name":"Delay in session processing","status":"resolved","created_at":"2024-09-09T12:36:51.034Z","updated_at":"2024-09-09T15:45:08.423Z","monitoring_at":"2024-09-09T12:39:36.624Z","resolved_at":"2024-09-09T15:45:08.410Z","impact":"minor","shortlink":"https://stspg.io/grnbrcxj066q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-09-09T12:36:51.028Z","reminder_intervals":null,"id":"1lpy2f67223s","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-09-09T15:45:08.410Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-09T15:45:08.410Z","display_at":"2024-09-09T15:45:08.410Z","deliver_notifications":false,"tweet_id":null,"id":"4mlw22tstnft","incident_id":"1lpy2f67223s","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The fix has been successfully deployed, and sessions are now processing at the normal rate. However, it will take approximately 20 to 25 minutes for the backlog of sessions to be fully processed. We are closely monitoring the situation and will provide updates as needed.","created_at":"2024-09-09T12:39:36.624Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-09T12:39:36.624Z","display_at":"2024-09-09T12:39:36.624Z","deliver_notifications":false,"tweet_id":null,"id":"8rx062vc110z","incident_id":"1lpy2f67223s","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2024-09-09T12:37:18.629Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-09T12:37:18.629Z","display_at":"2024-09-09T12:37:18.629Z","deliver_notifications":false,"tweet_id":null,"id":"g3qwxs8mgx8l","incident_id":"1lpy2f67223s","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently experiencing delays in session processing. However, no sessions have been lost, and all data remains intact.","created_at":"2024-09-09T12:36:51.095Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-09T12:36:51.095Z","display_at":"2024-09-09T12:36:51.095Z","deliver_notifications":false,"tweet_id":null,"id":"c6g4kmhv7lxs","incident_id":"1lpy2f67223s","custom_tweet":null,"affected_components":[{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"}]},{"name":"Outage in session replay","status":"resolved","created_at":"2024-05-30T17:10:33.956Z","updated_at":"2024-05-31T01:21:17.407Z","monitoring_at":null,"resolved_at":"2024-05-31T01:21:17.392Z","impact":"major","shortlink":"https://stspg.io/x1clxgw6v6x7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-05-30T17:10:33.946Z","reminder_intervals":null,"id":"6d412fhm0tpv","page_id":"xzc758v4vz3q","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-05-31T01:21:17.392Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-31T01:21:17.392Z","display_at":"2024-05-31T01:21:17.392Z","deliver_notifications":false,"tweet_id":null,"id":"plqjkf47rr41","incident_id":"6d412fhm0tpv","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"partial_outage","new_status":"operational"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are facing issues with the session replay due to a problem with our Cloud service provider. No sessions will be lost due to this issue.","created_at":"2024-05-30T17:10:34.042Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-30T17:10:34.042Z","display_at":"2024-05-30T17:10:34.042Z","deliver_notifications":true,"tweet_id":null,"id":"3pp8kmkvn1dz","incident_id":"6d412fhm0tpv","custom_tweet":null,"affected_components":[{"code":"dfbwphdxjbg3","name":"Application - Dashboard","old_status":"operational","new_status":"partial_outage"},{"code":"zflk7bzyrm8t","name":"Processing - Session Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Session Processing","created_at":"2021-04-15T00:48:13.604Z","updated_at":"2026-07-25T03:15:07.560Z","position":2,"description":"Delays with session processing due to issue in AWS Cloud infrastructure.","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"zflk7bzyrm8t","page_id":"xzc758v4vz3q","group_id":"lzdp3n5sy3s8"},{"status":"operational","name":"Dashboard","created_at":"2021-04-15T00:48:50.753Z","updated_at":"2026-07-25T03:15:07.632Z","position":2,"description":"Access to pythonapi-prod.uxcam.com","showcase":true,"start_date":"2021-04-15T00:00:00.000Z","id":"dfbwphdxjbg3","page_id":"xzc758v4vz3q","group_id":"htpwv1zvjxcl"}]}]
}