Delay in sessions to appear in the UXCam Dashboard

Incident Report for UXCam

Resolved

The issue with partial delays for data to appear in the dashboard has been resolved. All systems are back to normal.

Posted Sep 26, 2022 - 16:33 UTC

Update

We are facing partial delays for recorded user data to appear on the dashboard. No data has been lost, and our system is catching up in processing the latest incoming sessions.

Posted Sep 26, 2022 - 12:25 UTC

Identified

The issue has been identified and a fix is being implemented. Delay has already been resolved for parts of the dashboard.

Posted Sep 26, 2022 - 10:19 UTC

Investigating

We are observing delays in sessions appearing on the dashboard. The team is already on it. From initial investigation, we don't think there has been any loss in the data.

Posted Sep 26, 2022 - 10:09 UTC

This incident affected: Processing (Session Processing).