Partial session recording malfunction

Incident Report for UXCam

Resolved

On April 13, 2022, we saw an elevated number of error responses in our APIs after the deployment of new changes which led to partial session loss from 09:24 UTC to 09:28 UTC. The change was immediately rolled back and the APIs were restored to the normal working state. The issue affected 10% percent of the total active sessions during the time window. We identified the bug that led to the issue and the fix was implemented. We apologize for any inconvenience that this has caused.

Posted Apr 13, 2022 - 11:15 UTC