Resolved -
Following our previous communications, the disruption in the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) is expected to take a considerable amount of time to fully recover, and there have been no recent updates from AWS regarding restoration timelines.
We have proactively communicated this situation to all affected customers and provided them with the option to migrate their apps to the US or EU regions so they can continue normal operations. Customers who would like assistance with this transition are encouraged to reach out to our customer support team, and we will be happy to help.
Given the prolonged nature of this outage and the uncertainty around recovery, we will be temporarily pausing support for the UAE region.
As all other regions (US and EU) remain fully operational, we will now update the platform status to Operational. If you have any questions or need assistance, please feel free to contact our support team.
Mar 12, 12:26 UTC
Update -
Following our previous update, the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) remains severely disrupted, and restoration efforts are still ongoing.
There has been no significant improvement since our last communication. Services and session processing for apps hosted in the UAE region continue to be unavailable or significantly degraded.
We have proactively communicated directly with affected customers regarding the impact. If you have any questions or concerns, please don’t hesitate to reach out to our support team.
There is no impact on the US and EU regions, which remain fully operational.
We will continue to monitor the situation closely and will share the next update as soon as there is a meaningful change or confirmed progress toward recovery.
Mar 4, 12:01 UTC
Update -
We are continuing to experience service disruption in the UAE region due to the ongoing outage in the Amazon Web Services (AWS) Middle East (UAE) Region (ME-CENTRAL-1).
According to the latest update from AWS, the outage is the result of physical infrastructure damage caused by recent regional events, which has impacted power delivery and core infrastructure within the affected AWS facilities. Recovery efforts are ongoing, and AWS is working closely with local authorities while prioritizing personnel safety.
As our UAE infrastructure is hosted in this AWS region, services and session processing for apps hosted in the UAE region remain impacted.
There is no impact on the US and EU regions, and those systems continue to operate normally.
We are closely monitoring the situation and will provide the next update once there is a significant development or restoration progress.
Mar 3, 03:42 UTC
Update -
The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region.
Services and data processing for apps hosted in the UAE region remain impacted. We are actively monitoring the situation and waiting for full restoration from AWS.
There is no impact on the US and EU regions, and those systems continue to operate normally.
We will provide the next update as soon as there is a significant development or once the issue has been resolved.
Mar 2, 17:05 UTC
Update -
The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region.
As a result, impacted services and data processing for apps hosted in this region remain unavailable or degraded. We are continuing to monitor the situation while we wait for the underlying issue to be resolved.
There is no impact to US and EU regions, and those systems remain fully operational.
We will provide further updates as soon as there is progress or resolution.
Mar 2, 13:05 UTC
Identified -
We are currently experiencing a service disruption affecting apps hosted in the UAE region due to an ongoing outage in the Amazon Web Services (AWS) UAE region.
As a result, while the dashboard itself loads, certain features and data views are currently unavailable. We are unable to verify the real-time status of the UAE data infrastructure at this time, and new sessions may not be received or processed for apps hosted in the UAE region.
There is no impact on US or EU regions, and all other infrastructure is operating normally.
We are closely monitoring the AWS outage and will provide updates as soon as services are restored or we have additional information.
Mar 2, 09:17 UTC
